Terms of Service.

1. About these terms

These terms govern your use of this website, operated by Neighbourly Plumbing + Roofing (NSW Plumbing Licence No. 492057C) ("we", "us", "our"). By using this website you agree to these terms. Plumbing and roofing work we carry out for you is governed by the quote or service agreement we provide for that job, together with these terms to the extent they apply.

2. Website information is general

The content on this website — including prices, timeframes, and descriptions of services — is general information only and does not constitute a binding offer or professional advice for your specific situation. Plumbing, gas and roofing work can be dangerous and in most cases must legally be performed by a licensed tradesperson; nothing on this site should be taken as instructions for do-it-yourself work.

3. Quotes, pricing and offers

• Quotes and estimates given through this website or over the phone are indicative until confirmed by us in writing after assessing the job.
• Promotional offers (for example call-out fee waivers or discounts) apply as described on the relevant page, may have eligibility conditions, and may be changed or withdrawn at any time before a booking is confirmed.
• Response and arrival timeframes are targets, not guarantees, and depend on demand, traffic and weather.

4. Warranties on our work

Workmanship warranties advertised on this website (such as our lifetime labour warranty) apply to the labour we perform, cover failures caused by our installation or repair work, and do not cover damage caused by misuse, wear and tear, third-party work, or defects in materials, which are covered by the relevant manufacturer's warranty. Details are confirmed in the documentation provided with your job.

5. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

6. Liability

To the extent permitted by law, we are not liable for loss arising from your use of, or inability to use, this website, or from reliance on its content — including interruptions, errors, or third-party services linked from the site. This does not limit our liability for the services we perform, which is addressed in your service agreement and by law.

7. Intellectual property

The content of this website — including our name, logo, text and images — is owned by or licensed to us. You may view and share it for personal, non-commercial purposes, but you may not otherwise reproduce or use it without our written permission.

8. Acceptable use

You must not misuse this website — including submitting false enquiries, attempting to interfere with its operation, or using it for any unlawful purpose.

9. Third-party links and services

This website may link to or embed third-party services (such as maps and social media). We are not responsible for their content or privacy practices — see our Privacy Policy for details of the third parties we use.

10. Changes and governing law

We may update these terms at any time by publishing a new version on this page. These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

11. Contact us

• Phone: 0439 222 592
• Email: info@neighbourlyplumbing.com.au